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Salvis services and customer support

Salvis customer service - short response times 365 days a year

Hotline Switzerland

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Hotline cleaning supplies

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Hotline International

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You can reach us at these times

Customer service:
Monday to Friday 08.00 - 12.00 h /13.00 - 17.00 h (Friday until 16.00 h)

On-call service (outside regular hours) :
Friday 16.00 - 22.00 h
Saturday/Sunday + public holidays: 8.00 - 22.00 h


We are there for you 365 days a year with our professional customer service!

At weekends we are available via our on-call service!
Thanks to continuous external and internal training, our service technicians guarantee a reliable on-site service. With fully equipped service vehicles, we keep a rolling stock of spare parts to minimise your downtimes.

Salvis has a comprehensive service network throughout Switzerland. With our team and trained service and trade partners, you can even reach remote locations!
We recommend the conclusion of a maintenance contract - this way we guarantee the reliable availability of your appliances.

Warranty

Within the warranty period, SALVIS or our regional service partners will rectify all defects that are demonstrably due to material or manufacturing faults.

The warranty service is carried out at the discretion of SALVIS by repair, replacement of defective parts or replacement of the device.

The performance of warranty services shall neither extend nor restart the warranty period.

A warranty extension of 2, 3 or 5 years can be agreed before purchase.

Just ask us!

Maintenance contract

After the warranty period has expired, we recommend taking out a maintenance contract. In contrast to the extended warranty, a maintenance contract involves a major preventive service being carried out every year to avoid breakdowns during the year. Wearing parts are also replaced.

All costs for this are included in the maintenance contract. Any additional service work during the year is fully covered by the maintenance contract and no additional costs are incurred.

This ensures 100% investment security and guarantees budget compliance.

Safety check

The annual safety check includes a test of approx. 1 hour per device for leaks, electrical safety and a test of the actuators.

It is recommended that the safety devices are checked regularly by an expert to ensure that they are in proper condition.

The result of the test must be documented.

In Switzerland, this is regulated in accordance with SNG 482638:2023 Repeat testing and testing after repair of electrical devices and the Ordinance on the Prevention of Accidents and Occupational Diseases SR 832.30 Ordinance on Accident Prevention (VUV).